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Thread Statistics | Show CCP posts - 14 post(s) |
branodn lee
Minmatar kadian blades Kinetic Maelstrom Alliance
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Posted - 2007.09.05 08:11:00 -
[1]
ok i am haveing the same problem here. i just had 3 accounts at the same time give me the connection to server lost crap in the middle of pvp. so yes i lost my stuff. i have a 2.6p4 ht, 512ram, i was still on vent so i know its not my isp. here is what i get with tracert
Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp.
tracert 87.237.38.201
Tracing route to 87.237.38.201 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.2.1 2 7 ms 7 ms 7 ms nc-76-6-248-1.dhcp.embarqhsd.net [76.6.248.1] 3 31 ms 28 ms 27 ms crohmnfd01 [71.0.6.45] 4 43 ms 42 ms 42 ms sl-gw31-chi-4-1.sprintlink.net [160.81.42.5] 5 39 ms 40 ms 39 ms sl-bb21-chi-4-0.sprintlink.net [144.232.26.29] 6 42 ms 43 ms 42 ms sl-bb20-chi-14-0.sprintlink.net [144.232.26.1] 7 39 ms 39 ms 39 ms sl-st20-chi-12-0-0.sprintlink.net [144.232.8.219 ] 8 66 ms 65 ms 65 ms 144.232.8.114 9 80 ms 69 ms 69 ms ae-1-55.bbr1.Chicago1.Level3.net [4.68.101.129]
10 129 ms 130 ms 133 ms ae-1-0.bbr1.London1.Level3.net [212.187.128.58]
11 126 ms 128 ms 128 ms ae-0-51.gar1.London1.Level3.net [4.68.116.11] 12 258 ms 199 ms 199 ms 195.50.91.22 13 127 ms 127 ms 130 ms 87.237.38.201
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branodn lee
Minmatar kadian blades Kinetic Maelstrom Alliance
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Posted - 2007.09.05 08:27:00 -
[2]
Originally by: SaiSiew Erm i had the problem everyone was complaining about... and i think i've solved it touch wood, this solution was posted in the other section about crashes and if it stays working it's a golden needle in a haystack for anyone else who wants to solve it before ccp can get back to us.
please go to you user directory on your computer and delete the eve folder usually found in the documents of the drive you installed it, atleast for vista players.. i don't remember it entirely but it's got chat logs and gamelogs... delete the entire folder and hopefully that should solve it... if it doesn't it's something else and ur looking in the wrong place... or i'll be back on here writing a retration of the i solved it!! :/ good luck to you guys and... fly safe guys...
i am running xp and i made sure none of my accounts use that folder so it is not helping me
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branodn lee
Minmatar kadian blades Kinetic Maelstrom Alliance
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Posted - 2007.09.05 16:12:00 -
[3]
Originally by: Aaron Mirrorsaver Edited by: Aaron Mirrorsaver on 05/09/2007 14:29:41 um 1) those files were there before this patch and gave no problems, and certainly can't cause you to discoonnect continuously, this is not a crash this is a connection to server lost.
2) i formatted my computer, its the eve proxies or something else. or are 50 different isp's experiencing the same problem at the same time just after rev 2.2? that musta been some virus in that exe file if that was the case.
sadly we cant get a reply here that this issue is being looked into that could be causing so many of us to disconnect.
we need to either be a) beta players b) member of BOB c) sir molle d) one of them has to have the issue and then the entire ccp qa department doesn't sleep until its rectified.
well i have been in game for 4 years and they are looking into it.
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branodn lee
Minmatar kadian blades Kinetic Maelstrom Alliance
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Posted - 2007.09.05 19:38:00 -
[4]
i was told to do this to help them find the problem and wanted to let everyone else know. i was told i could post it.
I. If you are having connection issues to use PingPlotter against Tranquility's IP - 87.237.38.201, and report the results.
II. Please run the game with logserv running and reproduce the problem and send us the logserver file and the crash dump file ( in cases of the client crashing ). Reproduction step are very important part of the report. Write exactly what you did to make the problem happen. This will help the programmers see where the problem is, and hopefully make it happen on their own computers. Reproduction steps are required for your report to be useful, even if you have attached logs to your report.
Using the logserver (to minimize problems with this, its recommended that you either restart your computer or check Task managers process list for unresponsive instances of Eve.exe)
1. Find your Eve folder in Windows Explorer 2. When you have the Eve folder open, find "logserver.exe" and launch it (Do NOT have EVE running) 3. Select "File" - "New Workspace" 4. Start Eve like you would normally do 5. When you have reproduced the bug, Eve crashes or when you kill the process if it hangs, select "File" - "Save workspace as..." and save the workspace in a place you'll find it again.
III. Finding the crashdump
1. Locate a subfolder of you Eve folder called "Logs" (f.ex "%userprofile%\My Documents\EVE\Logs" 2. Find the .dmp file with the most recent time stamp. Files called rror*.txt are useless. 1. Also run the DirectX diagnostics tool: Press 'Start' and select 'run'. Type dxdiag and hit enter. When you do this, a window will pop up. 2. Click the "Save All Information" button that's located in its lower right corner. 3. In order to thoroughly test your connection to the EVE server then I recommend that you download a program called pingplotter which is available here http://www.pingplotter.com/downloads/pngplt_2.exe If you are running a hardware firewall (SPI Firewall) on your router you will need to disable it, as otherwise this program won't work. Run ping plotter and set it to trace to 87.237.38.200, this being the EVE server, then set it to run at 1 minute intervals for 60 runs and statistics to include these 60 intervals. After that then try to login to the EVE server with the program running in the background. If your connection drops while running the pingplotter program then check if you get any packet loss or unusually high ping times at any node along the way. Save the results as the sample file (pp2). 4. Then compress all files and attach the compressed file to the e-mail and send us.
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branodn lee
Minmatar kadian blades Kinetic Maelstrom Alliance
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Posted - 2007.09.07 02:38:00 -
[5]
so i have talked to gm's and such about this. i have posted in here alot of info. yet no dev, gm or anyone from ccp says what they are doing to fix it. so today like 5 min ago i decide to get with my isp and work with them to ping the server ip and see what they said about where the delay and latency issue is.
i got told by embarq who is my net provider that the problem starts from (212.187.128.58 and keeps going untill it hits the server ip of 87.237.38.201. now how is that anyone's problem. there is no way anyone in the US can do anything about this. so CCP please contect who ever you have to. get this problem fixed. the problem is in london and only you CCP can get this fixed.
here is the tracert that my ip tech sent me that he ran. Hop #8 is where the issue begins.
traceroute 87.237.38.201 source 76.6.248.1 se_traceroute to 87.237.38.201 (87.237.38.201) from 76.6.248.1, 30 hops max, 40 byte packets 1 69.69.33.245 (69.69.33.245) 215.456 ms 202.813 ms 204.087 ms 2 160.81.42.5 (160.81.42.5) 78.344 ms 78.517 ms 74.809 ms 3 144.232.26.29 (144.232.26.29) 77.140 ms 77.982 ms 95.294 ms 4 144.232.26.1 (144.232.26.1) 85.938 ms 88.762 ms 88.581 ms 5 144.232.8.219 (144.232.8.219) 92.785 ms 84.829 ms 83.182 ms 6 144.232.8.114 (144.232.8.114) 103.111 ms 101.051 ms 95.573 ms 7 4.68.101.129 (4.68.101.129) 102.787 ms 4.68.101.65 (4.68.101.65) 103.580 ms 4.68.101.1 (4.68.101.1) 104.822 ms 8 212.187.128.58 (212.187.128.58) 241.429 ms 177.163 ms 160.939 ms 9 4.68.116.11 (4.68.116.11) 151.795 ms 4.68.116.139 (4.68.116.139) 161.436 ms 166.461 ms 10 195.50.91.22 (195.50.91.22) 170.495 ms 167.745 ms 161.828 ms 11 * * * 12 * * * 13 * * * 14 * * * 15 * * * 16 * * *
i was also told to go to a website Arin: whois database search i went to this site and put in the ip for the tq server. it come back with the information i will now list.
OrgName: RIPE Network Coordination Centre OrgID: RIPE Address: P.O. Box 10096 City: Amsterdam StateProv: PostalCode: 1001EB Country: NL
ReferralServer: whois://whois.ripe.net:43
NetRange: 87.0.0.0 - 87.255.255.255 CIDR: 87.0.0.0/8 NetName: 87-RIPE NetHandle: NET-87-0-0-0-1 Parent: NetType: Allocated to RIPE NCC NameServer: NS-PRI.RIPE.NET NameServer: NS3.NIC.FR NameServer: SEC1.APNIC.NET NameServer: SEC3.APNIC.NET NameServer: SUNIC.SUNET.SE NameServer: TINNIE.ARIN.NET NameServer: NS.LACNIC.NET Comment: These addresses have been further assigned to users in Comment: the RIPE NCC region. Contact information can be found in Comment: the RIPE database at http://www.ripe.net/whois RegDate: 2004-04-01 Updated: 2004-04-06
so with all that info maybe someone at CCP will be able to conect who they should to get this fixed.
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branodn lee
Minmatar kadian blades Kinetic Maelstrom Alliance
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Posted - 2007.09.07 03:55:00 -
[6]
ok i just got a major problem. i laged out, de synced and now can not get back into game. so i run tracert agin and this is what i get
Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp.
tracert 87.237.38.201
Tracing route to 87.237.38.201 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.2.1 2 6 ms 7 ms 7 ms nc-76-6-248-1.dhcp.embarqhsd.net [76.6.248.1] 3 28 ms 27 ms 31 ms crohmnfd01 [71.0.6.45] 4 42 ms 42 ms 42 ms sl-gw31-chi-4-1.sprintlink.net [160.81.42.5] 5 39 ms 39 ms 39 ms sl-bb21-chi-4-0.sprintlink.net [144.232.26.29] 6 42 ms 42 ms 42 ms sl-bb20-chi-14-0.sprintlink.net [144.232.26.1] 7 39 ms 39 ms 39 ms sl-st20-chi-12-0-0.sprintlink.net [144.232.8.219 ] 8 60 ms 60 ms 60 ms 144.232.8.114 9 64 ms 70 ms 64 ms ae-1-55.bbr1.Chicago1.Level3.net [4.68.101.129]
10 130 ms 130 ms 131 ms ae-1-0.bbr1.London1.Level3.net [212.187.128.58]
11 130 ms 128 ms 131 ms ae-0-51.gar1.London1.Level3.net [4.68.116.11] 12 128 ms 128 ms 128 ms 195.50.91.22 13 127 ms 127 ms 127 ms 87.237.38.201
Trace complete.
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branodn lee
Minmatar kadian blades Kinetic Maelstrom Alliance
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Posted - 2007.09.09 22:14:00 -
[7]
i am online and yet when i loged in the news spot in your charicter selection went to timed out.. then i try to log into the forums here and it times out 3 times before i get in. so i will keep saying there is a net problem ether on ccp's end or near them. PLEASE CCP FIX THIS OR FIND OUT WHO CAN. WE WOULD LIKE EVEN A STATEMENT SAYING YOUR DOING SOMETHING.
since i know it will be asked here is my tracert to the server yet agin.
Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp.
tracert 87.237.38.200
Tracing route to 87.237.38.200 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.2.1 2 7 ms 7 ms 7 ms nc-76-6-248-1.dhcp.embarqhsd.net [76.6.248.1] 3 30 ms 27 ms 31 ms crohmnfd02 [71.0.6.49] 4 39 ms 39 ms 39 ms sl-gw10-roa-3-3.sprintlink.net [160.81.95.37] 5 39 ms 39 ms 39 ms sl-bb20-roa-2-0.sprintlink.net [144.232.0.5] 6 43 ms 42 ms 44 ms sl-bb22-chi-4-0-0.sprintlink.net [144.232.18.36]
7 39 ms 45 ms 43 ms sl-bb20-chi-15-0.sprintlink.net [144.232.26.5] 8 44 ms 47 ms 44 ms sl-st20-chi-13-0-0.sprintlink.net [144.232.20.3]
9 70 ms 66 ms 96 ms 144.232.8.114 10 67 ms 65 ms 65 ms ae-1-55.bbr1.Chicago1.Level3.net [4.68.101.129]
11 132 ms 131 ms 130 ms ae-1-0.bbr1.London1.Level3.net [212.187.128.58]
12 131 ms 128 ms 136 ms ae-0-55.gar1.London1.Level3.net [4.68.116.139] 13 135 ms 130 ms 132 ms 195.50.91.22 14 129 ms 129 ms 129 ms 87.237.38.199 15 129 ms 129 ms 129 ms 87.237.38.200
Trace complete.
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branodn lee
Minmatar kadian blades Kinetic Maelstrom Alliance
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Posted - 2007.09.10 16:40:00 -
[8]
i am still getting the connection timed out in the charicter selection screen where the news is. i am also still haveing problems connection to the eve website. i hope this is still being looked into.
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branodn lee
Minmatar kadian blades Kinetic Maelstrom Alliance
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Posted - 2007.09.14 16:09:00 -
[9]
ok i just got connection to server was closed this time. i let my client sit 15mins while i was eating and it kicked me once i tried to do something. man i hope they figure out what the deal is soon.
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